General terms and conditions of sales
General terms and conditions of sale www.lyon.opentour.com
L’OpenTour Lyon is a joint stock company with a capital of €120,000 with headquarters located at 159 Route de Brignais, ZI le Favier, 69230 Saint Genis Laval, registered on the Lyon Trade and Companies Register under No. 482 488 079.
– Financial security with Lyonnaise de Banque
– Professional Liability Insurance with AXA
L’OpenTour Lyon on its website www.lyon.opentour.com (hereinafter the “Website”) offers a wide range of tourist products, services and packages including attractions and transport tickets.
Article 1. Definitions and scope
The definitions below have the same meaning whether used in singular or plural.
“User” means any Website user who browses, gets familiar with the Website, buys and/or purchases one or more Services available on the Website.
“Partner” means all providers of Services.
“Service” means any services available on the Website.
These General Terms and Conditions of Sale and Use (hereinafter the General Terms and Conditions) govern the supply and delivery of services.
The Ordering of services is restricted to users who have previous knowledge of the Terms and Conditions in full and have accepted them without reservation by checking the box provided for that purpose. Without such acceptance, it will not be technically possible to continue the ordering process.
The General Terms and Conditions may be changed at any time, without prior notice, provided that such changes will not apply to orders for services that have already been accepted by L’OpenTour for and on behalf of the concerned Partner(s). The User is therefore required to consult and accept the General Terms and Conditions when buying to make sure of the regulations in force.
Article 2. Ordering on the Website
2.1 Capacity – Use of the Website
The aim of the Website is to assist the User in finding services and making the appropriate reservations. The User must be at least 18 years old and be legally able to enter an agreement and use this Website in accordance with the General Terms and Conditions.
Except in the case of proven fraud, the User bears financial responsibility for his/her actions online, including the use of his/her email address and password. The User also guarantees the truthfulness and accuracy of the information provided on the Website.
Any use of the Website that is fraudulent or violating the General Conditions will be a sufficient reason to refuse the User access to the Partners’ Services or other features of the Website.
2.2 Ordering and cancellation
The User can order via the Website only after having validated these Terms and Conditions and the Specific Terms and Conditions partners may request.
The confirmation of the order, which summarises the essential elements such as the Service(s) ordered and the price, will be forwarded to the User by email within a maximum of two days after the date of the order.
Conditions regarding cancellation, modification and/or reimbursement are available directly on the Website prior to purchase. Otherwise, they are also mentioned on the purchase confirmation or in the Specific Conditions.
Any cancellation or modification request must be sent by email with acknowledgment of receipt to the following address: email@example.com. All requests for cancellation or modification made by the User (at least 10 days before the intended visit for dated tickets) will be reimbursed within a reasonable period of time.
2.3 Payment and Proof of Purchase
Prices quoted on this Website are in Euro and, unless otherwise stated, include all taxes.
Full payment must be made at time of buying or ordering by credit card via the secure payment system set up on the Website.
The User must then print the voucher and present it to the service provider in exchange for the purchased services. The voucher will be sent to the User by email as soon as the purchase is confirmed.
The User is therefore required to check beforehand that he or she is able to print the voucher. By no means will a bank receipt count as a valid proof of purchase.
Article 3. Privacy
The Website has been duly declared at the CNIL: NS-048 Processing of Customer and Prospect Data. CNIL receipt n°1398235.
The information provided by the User on the Website is used to process, fulfil and carry out the booking.
According to Article 32 of the Data Protection Act of 6 January 6 1978 amended by Act 2004-801 of 6 August 2004, all information that is mandatory to process and fulfil orders are marked with an asterisk in the website pages.
Other requests for information are optional, as are questions regarding the User’s interest in special offers that may be sent to him in the future. The aim of these is to get to know the User better and help us improve our services.
Article 4. Responsibilities
The prices, based on current economic conditions, timetables, programmes and duration of services may change: prices include all services listed in the product description.
Photos and illustrations
Every effort is made to provide photographs and illustrations giving the User an idea of the Services offered.
Article 5. Applicable Law
The General Terms and Conditions of Sales are governed by French law. Any dispute arising from the interpretation or execution of this contract will fall under the jurisdiction of the Court of Lyon.
Article 6. Intellectual Propriety
L’OpenTour Lyon owns all intellectual property rights concerning the items listed on the Website. It is not permitted to reproduce, modify, transfer or use all or part of the Website without the express written permission of L’Open Tour Lyon. However, partial reproduction may be allowed for strictly private use.
It is forbidden to resell the products or use the Website for any commercial purposes without the express written permission of L’Open Tour Lyon.