Privacy Policy

Lyon City Tour
Last updated: February 2026

Welcome to the Lyon City Tour website.
The protection of your personal data is a priority. This policy explains in a simple way what data we collect, why we use it and what your rights are.

  1. Who is responsible for data processing?

Lyon City Tour
1 rue de la Martinière, 69001 Lyon
France

S.A.R.L. with a capital of 250,000 euros – R.C.S. Lyon 482 488 079
CNIL declaration: Processing NS-048 Management of customer and prospect files.
CNIL receipt n° 1398235

Contact email: info@lyoncitytour.fr

  1. What data do we collect?

We may collect:

  1. a) Data you provide to us
  • First and last name
  • Email address
  • Phone Number
  • Message sent via the contact form
  1. b) Data collected automatically

When you browse:

  • IP address
  • Browser Type
  • Pages viewed
  • Duration of the visit
  • Technical and statistical cookies
  1. Why do we collect your data?

We only use your data to:

  • Respond to your requests via the contact form
  • Improving the functioning of the site
  • Ensuring the security of the site
  • Produce anonymous attendance statistics

We never sell your data to third parties.

  1. Legal basis for processing

In accordance with the General Data Protection Regulation (GDPR):

  • Processing is based on your consent (form, cookies)
  • Or on our legitimate interest (security and improvement of the site)
  1. Retention period
  • Form data: 3 years maximum after the last contact
  • Cookies: 13 months maximum
  • Technical data: 12 months
  1. Cookies

The site uses:

  • Technical cookies (necessary for the operation)
  • Statistical cookies (audience measurement)

A cookie management banner allows you to accept or reject non-essential cookies on your first visit.

  1. Site Hosting

The site is hosted by a service provider located in the European Union.
The data is stored in Europe.

  1. Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorized access
  • Loss
  • The Amendment
  • Disclosure
  1. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to Limitation
  • Right to object
  • Right to portability

To exercise your rights:
📧 info@lyoncitytour.fr

You can also file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL):
www.cnil.fr

  1. Amendments

This policy may be updated at any time to comply with legal or technical developments.
The update date can be found at the top of this page.

Simple summary

  • We only collect the necessary data
  • We do not sell any data
  • You remain in control of your information
  • You can contact us at any time