FAQ

Can I get on and off the bus?

Yes, you can get on and off as you wish.

 

Is the pass valid for 24 hours?

No, the pass is not valid for 24 hours. If you buy a one day pass at noon, for example, you can use it until the end of the service (same day). However, if you buy a one day pass after 5:00pm, the ticket will automatically be valid for the whole of the next day.

 

Is there a ticket for a half day or for a two hour tour?

No, we only provide 1 or 2 day passes.

 

Do you operate on Sundays and holidays?

Yes, our tours operate 7 days a week, except 25th of december and we are closed 3 weeks in january.

 

Do I have access to public transport (bus or underground) with the OpenTour pass?

No, our passes are only valid on our lines.

 

Will there be a commentary?

Yes, commentaries are provided in 7 languages (English, French, Italian, German, Spanish, Chinese and Japanese). A set of headphones will be given for free.

 

Should I return the headphones after the tour?

No, you can keep them.

 

How frequent are the buses?

Every 45 minutes.

 

Can I get on the bus with my pet?

It depends on the size of your pet. We only allow small pets in a basket or a travel bag and guide dogs.

 

Do I have to use my two day pass on consecutive days?

Yes, the days must be consecutive.

 

Can I smoke on the bus?

No. For your safety, it is strictly forbidden to smoke

 

Can I buy the tickets on the bus?

Yes, you can buy them directly from the bus driver.

Can I pay by credit card?

No, only cash.

Can I pay with holiday cheques?

No, we do not accept holiday cheques

 

Can I pay by bank cheques?

No, we do not accept cheques.

 

Do students and seniors get a discount?

Yes.

Is there a group rate?

Yes, for groups of over 20 people .

 

I have a 3 year old child, does he need a ticket?

No, admission is free for children under 4 years of age.

I have a voucher. Can I redeem it on the bus?

Yes, you can.